Terms of Use

By accessing or using Twilva (“the Service”, “we”, “our”), you agree to be bound by these Terms of Use and our Subscription Terms. If you do not agree, please do not use the Service.

Twilva is operated by Mrs Quilty BV. These terms apply to all visitors, users, and subscribers of the platform.

Twilva is an online streaming platform offering original limited series and episodic content. Some content is available free of charge; full access requires a paid subscription. Content is delivered exclusively via streaming — no downloads are provided.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

You must be at least 13 years of age to create an account. If you are under 18, you must have the consent of a parent or legal guardian to use the Service. By using Twilva, you represent that you meet these age requirements.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@twilva.com if you suspect unauthorised use.

You may not create accounts using automated means or create an account on behalf of another person without their explicit consent. We reserve the right to terminate accounts that violate these terms.

Paid access to the Service is governed by our Subscription Terms, which are incorporated by reference into these Terms of Use. By purchasing a subscription, you agree to those terms in addition to these.

All content on Twilva — including but not limited to series, episodes, characters, artwork, audio, and platform design — is the property of Mrs Quilty BV or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view content solely for personal, non-commercial purposes. You may not copy, reproduce, redistribute, transmit, sell, broadcast, or otherwise exploit any content without prior written permission.

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Use automated tools, bots, or scrapers to access, collect, or index content
• Circumvent, disable, or interfere with security features or digital rights management
• Share your account credentials or subscription access with third parties
• Upload, post, or transmit any harmful, offensive, or infringing content
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Reverse-engineer, decompile, or disassemble any software used in the Service

If the Service permits you to submit reviews, comments, or other content, you grant Twilva a worldwide, royalty-free, irrevocable licence to use, reproduce, modify, and display that content in connection with the Service. You represent that you have the right to grant this licence and that your content does not infringe any third-party rights.

We reserve the right to remove any user content that violates these Terms or that we deem inappropriate, at our sole discretion and without notice.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in that policy. Please contact support@twilva.com with any privacy-related questions.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranties about the accuracy, reliability, completeness, or timeliness of any content.

To the fullest extent permitted by applicable law, Mrs Quilty BV and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, the Service — even if advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. IT ALSO REQUIRES THAT DISPUTES BE BROUGHT INDIVIDUALLY RATHER THAN AS PART OF A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS — SEE “How to opt out” BELOW.

Governing law. These Terms and any dispute between you and us are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below. Nothing in these Terms deprives you of the protection of any mandatory consumer-protection law of the state where you live.

Talk to us first. Most problems are faster to fix by email than by any formal process. Before starting arbitration, please send a description of the dispute and the relief you want to support@twilva.com and give us 30 days to resolve it. We will do the same before bringing a claim against you. This step is a requirement, not a formality, and the 30 days do not count against any limitation period.

Binding individual arbitration.If we cannot resolve a dispute informally, you and we agree that it will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration is conducted by a neutral arbitrator, is less formal than a lawsuit, and the arbitrator can award the same individual relief a court could. The arbitrator’s decision is final and enforceable in any court with jurisdiction.

Where, and who pays.Arbitration will be held remotely, by telephone or video, or decided on written submissions, unless you and the arbitrator agree otherwise; if an in-person hearing is held, it will take place in the county where you live. We will pay all arbitration filing and administrative fees beyond the consumer filing fee set by the AAA’s rules, and we will pay your share of those fees too where the AAA’s rules or the arbitrator require it. Each side is otherwise responsible for its own legal costs unless the law provides otherwise.

Small claims. Either of us may instead bring an individual claim in a small-claims court with jurisdiction, and doing so does not waive this section for any other dispute.

Intellectual property. Either of us may ask a court for an injunction to stop unauthorised use of, or infringement of, intellectual property rights, without first using the process above.

Class-action and class-arbitration waiver. You and we agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding. If this paragraph is found unenforceable as to a particular claim or request for relief, then that claim or request must be brought in court and the rest of this section continues to apply to every other claim.

Coordinated filings.If 25 or more claimants bring arbitrations raising substantially similar claims and are represented by the same or coordinated counsel, the claims will be administered in staged batches of up to 50 at a time under the AAA’s mass-arbitration procedures, with a single arbitrator per batch and a mediation offered between batches. Any limitation period is paused for claims awaiting a later batch, so nobody loses a claim by waiting their turn.

How to opt out. You can decline this arbitration agreement without any effect on your account or your access to Twilva. Email support@twilva.com with the subject line “Arbitration Opt-Out” and include the email address on your account, within 30 days of first accepting these Terms. That is all it takes; we will confirm in writing. If you opt out, disputes go to the courts of the State of Colorado or your home state, and the class-action waiver above does not apply to you.

Jury trial. If for any reason a dispute goes to court rather than arbitration, you and we each waive the right to a jury trial.

Survival and severability. This section survives the end of your membership and any termination of these Terms. If any part of it other than the class-action waiver is held unenforceable, the rest remains in force.

These arbitration terms replace the previous governing-law clause as of the “Last updated” date above, and apply to disputes arising after that date. They do not apply retroactively to a dispute that had already arisen.

We may update these Terms of Use from time to time. We will notify you of material changes via email or a notice on the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

Questions about these Terms? support@twilva.com

Twilva is operated by Mrs Quilty BV. Principal office: 2e van Leyden Gaelstraat 1g, Vlaardingen, South Holland 3134LH, Netherlands. Mailing address: PO Box 10033, Colorado Springs, CO 80932, USA.