Frequently Asked Questions

Twilva is a vertical cinema streaming platform. We produce original short-form series — dark fantasy, thriller, sci-fi, romance — with new releases every week.

Browse our catalogue for free. Some episodes are free to watch without an account. To unlock all content, create an account and choose a subscription plan.

We offer flexible plans — visit the Plans page for current pricing and options. All plans give you full access to every episode in our catalogue.

Yes. You can cancel any time from the Settings page. You’ll keep access until the end of your current billing period. No hidden fees.

Subscription charges are non-refundable, including renewals. You can cancel any time to stop future renewals, and you’ll keep access until the end of the period you’ve already paid for. Full detail is in our Subscription Terms.

We collect your payment details at sign-up but only charge when your access period begins. The exact timing is shown clearly during checkout.

Twilva works on any modern browser on desktop, tablet, or mobile. Dedicated apps are also available for iPhone and iPad and Android.

Yes. Payments are processed by Stripe, a PCI-DSS Level 1 certified provider. Twilva never stores your card details.

Go to Settings and find the Password section. You can set or update your password directly there — no email link required.

Visit our Contact page and send us a message — we’ll get back to you within 24 hours.